I am writing to highlight the proposed closure of rail ticket offices that will have a devastating impact on blind and partially sighted people’s ability to travel independently: stopping people getting to work, health appointments, and seeing friends.
Ticket offices are not just about selling tickets. They provide a reliable first point of contact for many kinds of staff assistance such as arranging sighted guidance through the station and safely on to the train, to advising on any changes to journeys.
Modernisation of our railways doesn’t just mean apps and touchscreens; modernisation means inclusivity and not leaving anyone behind. These proposals must be scrapped.