Footage has emerged from local TikTok influencer @Shaniceinthehouse, which shows tempers flaring after a dispute over a refund in CeX.
An man purchased an iPhone X on Saturday, 4th February. However, he did not get on with the phone . The man returned to the store a few hours later, and he was intoxicated, requesting a refund.
It is reported that the man became very agitated when the staff member informed him that their refund policy states, ” Return the unwanted item within 48 hours for a full refund to a CeX voucher.”
To de-escalate the situation, another staff member stepped in.
He told the man, “As a gesture of goodwill on this occasion, he would give him a cash refund. Once he had removed the iCloud account from the device. “
This is when the problem started getting really heated. The gentleman had asked a barmaid in a local pub to set up the iPhone X. It is reported that after the man was unable to remove the iCloud Lock, the man became aggressive, smashing the phone to the floor and stamping on it.
Other customers stood and couldn’t believe their eyes, as the incident exploded so rapidly.
Lewis Henley-Francis